Faeella Return Policy
We want you to absolutely love your Faeella dress! But if something isn’t quite right, we’re here to help. ✨
⏰ You have 7 days from receiving your order to request a return.
📦 A standard return shipping fee of $10.00 will be applied to each return shipment for all U.S. domestic orders.
✔ To be eligible for a return:
- The item must be unworn, unused, with tags, and in its original packaging.
- Please keep your receipt or proof of purchase handy.
💌 How to start a return:
- To initiate a return, please use the 'Request return' option available on the order details page.
- Select the appropriate reason for your return and feel free to add a note - this helps us understand how we can improve your experience.
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Once we receive your return request, our team will review it within 1–3 business days.
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Once your return is approved, our team will email you the return shipping instructions through email.
⚠️ Non-Returnable Items:
- Personalized or custom-made products
- Sale items & gift cards
- Worn or damaged items
💰 Refunds:
Once we receive and inspect your return, we’ll process your refund with an original sales receipt within 10 business days to your original payment method, minus any shipping fees. Credit card refunds can only be issued to the same card used for the original purchase. (Psst… your bank may need a little extra time to reflect it!)
Having an issue? We’re just an email away at help@faeella.com. 💖✨
Because every fairy deserves the perfect twirl! 👗🧚♀️✨
Let customers speak for us
Absolutely magical!
This dress is pure sunshine! My daughter lit up the moment she put it on—those yellow ruffles are even more vibrant in person, and the shimmer on the base dress gives it such a dreamy, fairytale vibe. It’s super lightweight and soft, which is a big plus for a kid who doesn’t usually like “fancy” clothes. We styled it with little white sneakers for a birthday party, and she looked like a modern-day fairy. Bonus: it’s easy to slip on, which made dressing a breeze. Highly recommend for parents who want something bold, comfortable, and truly special. ✨💛
I ordered this pastel-colored dress for my daughter, and it completely exceeded my expectations! As soon as she put it on, her face lit up — cheerful colors are absolutely beautiful.
Perfect fit and great quality
Highly recommend this dress if you’re looking for something fun, colorful, and well-made for your little one. It’s pure joy in dress form!
This is an incredibly chic dress! When my princess opened it, she fell in love with it at first sight! This is a very beautiful, delicate, and practical dress. The bow on the button makes it easy to wash. My sincere recommendations for this dress, my daughter is a real queen in it!
I am absolutely in love with this dress! I ordered it for my daughter, and it exceeded all my expectations. The fabric is incredibly soft and comfortable, and the stitching is high quality – not a single loose thread or flaw. What impressed me the most is how beautifully it twirls – truly a fairy tale moment!
My daughter feels like a real fairy in it, and that’s the most precious thing. I also love that the dress is lightweight, comfortable, and doesn’t restrict movement at all. It’s perfect for special occasions or simply for creating magical everyday moments.
Highly recommend! 💜
This dress looks luxurious thanks to its delicate shine and feathers. It is not only beautiful, but also very comfortable - the soft fabric does not constrain movements, and high-quality tailoring guarantees comfort.
The perfect choice for holidays, photo shoots or just to give your little one a fabulous mood! 🎀✨
My daughter love the dress and packaging was top notch
This dress is an absolute showstopper! The soft blush pink hue gives it a dreamy and delicate look, perfect for special occasions. The intricate sequin embellishments add a touch of sparkle, making it both glamorous and fun. The feathered detailing around the shoulders elevates the design, giving it a luxurious and fairy-tale feel.
This dress fits true to size! The color is absolutely stunning. It comes in the cutest little box & is amazing quality. My daughter had to put it on as soon as it arrived 💖
The pastel color is absolutely delightful and adds a refreshing touch to the look. The fabric is super light and incredibly comfortable, making it perfect for wearing over extended periods without any discomfort.
Tip: take extra care while washing to ensure the color and fabric stay in pristine condition.
We are so in love with this dress. The stylish design and Radiant ruffles makes the dress perfect for every occasion. fabric is soft and comfy. This stylish and comfortable outfit is perfect for my little girl who loves to dress up
This dress is stunning, made with high-quality fabric that justifies its price. My daughter doesn’t like anything which is not super soft but with this dress even after having sequins, my daughter never complained about it being pokey. it’s fabric is comfortable for little kids. My daughter loves wearing it because she receives countless compliments whenever she wears it to a party. Its a 5 star rating dress for sure.
This dress is absolutely gorgeous! The quality is amazing, with soft, high-quality fabric and beautiful craftsmanship. I gifted it to my friend’s daughter for her birthday, and she instantly fell in love with it. The red tulle bow adds such a charming touch, making it look straight out of a fairytale. It’s perfect for special occasions, and I would highly recommend it to anyone looking for an elegant and magical dress!
Dress was perfect fit for birthday Girl and so comfortable… Good quality dress for the affordable Price….. Will come back for more ❤️
My girl loves this dress for its beauty and comfort. Moreover, I've never seen such high quality at such an affordable price.
Love this little shop! Faeella has the cutest, best-quality kids clothes. Stuff that actually lasts through playtime. Definitely worth checking out if you're looking for something special.
What customers think about the store
This store offers high-quality, beautifully crafted children's clothing. Customers rave about the exceptional fabric, craftsmanship, and comfort, with many dresses being soft, lightweight, and easy to move in. The clothing is perfect for special occasions and ...