We begin processing orders as soon as they are placed to ensure quick delivery. If you need to make changes or cancel, please email us at help@faeella.com within 1 hour of placing your order. After this period, we cannot guarantee modifications or cancellations.

If you entered the wrong shipping address, email us immediately at help@faeella.com. If your order hasn’t been shipped yet, we’ll update the address for you. If it has already been dispatched, we won’t be able to change it, and you may need to contact the shipping carrier.

Yes! We offer beautiful gift packaging in exclusive faeella gift box for an extra touch of magic. You can email us at help@faeella.com and we will arrange it for you.

We aim to process orders within 1-2 business days and use standard shipping to deliver all orders across USA which is usually 5-7 business days.

Yes! We accept returns and exchanges within 30 days of receiving your order. The dress must be unworn, unwashed, and in its original packaging. To start a return, contact us at help@faeella.com.

Yes! We could offer express shipping options so you can receive your order in as fast as 1-2 business days. Please reach out to us at help@faeella.com to expediate shipping.

We're so excited about the love Faeella is receiving! While we currently ship only within the U.S., we’re working on bringing our fairy-tale magic worldwide soon. Stay tuned for updates, and we can’t wait to dress little dreamers across the globe! ✨🌍

We’re so sorry for the inconvenience! 💕 If your order arrives damaged, incorrect, or defective, please email us at help@faeella.com within 48 hours of delivery, and we’ll make it right.

Our dresses are designed to be true to size, but we always recommend checking our Size Guide on each product page. If your child is between sizes, we suggest sizing up for extra comfort and twirl room.

To find the perfect fit, measure:
✔ Chest – Measure around the fullest part of the chest.
✔ Waist – Measure around the natural waistline.
✔ Hip – Measure around the fullest part of the hips.
Compare these measurements with our Size Chart before placing your order.

P.S: When using a measuring tape, be sure to keep it slightly loose to allow for breathing room.

For birthdays, we recommend lightweight, comfortable, and twirl-worthy dresses! Our Twirl & Celebrate collection is perfect choice that combine elegance with all-day comfort.

Yes! All our dresses are made with soft, breathable linings to ensure your little one stays comfy all day long - no itchy fabrics!