We begin processing orders as soon as they are placed to ensure quick delivery. If you need to make changes or cancel, please email us at help@faeella.com within 1 hour of placing your order. After this period, we cannot guarantee modifications or cancellations.

If you entered the wrong shipping address, email us immediately at help@faeella.com. If your order hasn’t been shipped yet, we’ll update the address for you. If it has already been dispatched, we won’t be able to change it, and you may need to contact the shipping carrier.

Yes! We offer beautiful gift packaging in exclusive faeella gift box with a small surprise for an extra touch of magic.

We know the magic can't wait! Most orders ship next business day, and we offer free standard shipping on all U.S. domestic orders (5-7 business days). Once your order is on its way, you'll receive a tracking number so you can follow along the journey.

Yes! We want your little one to love every twirl. If the fit isn't right, you can return or exchange within 30 days of delivery - as long as the dress is unworn, unwashed, and has all tags attached.

A $10 standard return shipping fee applies per return shipment for all U.S. domestic orders whereas international orders are final sale; not eligible for returns or exchanges.

Refer return policy for more details.

Yes! You can choose express shipping at checkout to get your order in as little as 1–2 business days.

Yes, we offer international shipping. Delivery timelines and rates are calculated at checkout based on your location.

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We’ll make it right with a replacement or refund.

Our dresses are crafted with a tailored, fitted silhouette to create that perfect fairy-tale look. If your little one is between sizes or growing quickly, we always recommend sizing up. A little extra room ensures the dress drapes beautifully and lasts the whole season.

Grab a soft tape measure and take three quick measurements then match them to our size chart:

Height – Stand her against a wall, feet flat, and measure from head to floor.
Chest – Measure around the fullest part of her chest, tape relaxed and level.
Waist – Measure around the narrowest part of her torso, just above the navel.

If she's between sizes or growing fast, always size up, our dresses are designed with a fitted silhouette, and a comfortable chest fit makes all the difference on the big day.

Still unsure? We're happy to help, just email us at help@faeella.com.

For birthdays, we recommend lightweight, comfortable, and twirl-worthy dresses! Our birthday collection is perfect choice that combine elegance with all-day comfort.

Yes! All our dresses are made with soft, breathable linings to ensure your little one stays comfy all day long - no itchy fabrics touching the skin.